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Digital One
FIS’ Digital One (D1) is a fully responsive browser based platform that supports retail banks of all sizes deliver modern and reliable banking services rapidly at scale. The D1 platform offers a full suite of solutions from online account origination through account servicing and support. This personalized and flexible platform supports a variety of products including checking, savings, CDs, and personal loans and has been deployed to dozens of banks raising tens of billions in deposits and loans balances for customers.
Role highlights
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Enabled digital customer journeys to facilitate over 50k transfers, 35k payments, 7k check-deposits, and 2k insights successfully.
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Established and evolved the design system in defining components, visual language, and implementation guidelines used by product teams and junior designers across the program.
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Powered digital features and UX journeys for customers supporting growth in over 2B in deposits and 2B in personal loans balance within 3 years.
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Led 4 custom and personalized implementations of the D1 platform with client banks including People’s United Bank, Citizens Access, Bank of Hawaii, MUFG
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Fostered a culture of continuous discovery leveraging design-thinking workshops with product and engineering partners focused on design iteration.
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Founded and built a multi-disciplined design team of 7 covering expertise in native mobile iOS/ Android, responsive web, systems, visual brand, movement, WCAG 2.1 AAA accessibility, and multi-media design.
Role highlights
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Co-led the design and delivery of D1 , shaping account origination, and contributing to core servicing features including money movement, and account management experiences.
Role highlights
Ethos and framework
Framework: Dashboard widget centric
Our ethos of “meeting users where they are” is an obvious yet complex problem to solve. Most financial institutions build siloed financial wellness tools that are stand-alone solutions, often burried in their apps. Our goal was to shed the barriers and leverage insight APIs to build native PFM experiences and embed them into everyday banking actions and customer journeys.
Ethos: Meeting customers where they are
JB mobile app
My process: Design thinking
“The design thinking framework is based on the philosophy that a hands-on, user centric approach to problem solving promotes innovation; in turn, innovation can lead to differentiation and a competitive advantage.” - Neilson Norman Group
Leveraging a design thinking framework, the design team helped the organization establish a thoughtful roadmap for how the product is iterated upon. This repeatable and cyclical method mitigated product and design risks while consistently speaking with users to validate choices.
My process: Design Thinking
The images above are taken from an internal team design thinking workshop including participants from Design, Research, Product, and Engineering to analyze the results of user feedback on several customer journeys including dashboard impressions, transactions, general navigation and overall usability. The team was tasked with determining root causes for pain points discovered, drafting concept solutions, and prioritizing solutions based on level of effort to build, frequency of the pain point, and overall impact to customer experience.
Key features
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End-to-end online account origination for Savings, Checking, and CD products
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Document upload
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Selfie-identity verification
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Joint applicant invitation banking
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Immediate funding options
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Online banking credential creation and enrollment
Key features
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